Purchasing Policy

New Accounts
Terms will be credit card prepay, COD, Cashier’s Check or Postal Money Order, or bank transfer. Company terms may be established by submitting a credit application after establishing a healthy working relationship of no less than 1 year. Credit applications are available upon request. Please allow up to 4 weeks for processing.
Returned Checks and Late Payments
Returned checks will result in terms being changed to COD. All pending orders will be held until the balance is cleared. Customer will be charged all chargeback fees incurred by Vee International Inc. Late payments will result in all pending orders to be held until payment is received. Chronically late payments will result in account reverting to COD.
Shipping
All orders are shipped FOB Garden City NY. Be sure to request for insurance coverage (UPS covers up to $100 per shipment). We are not responsible for lost or damaged items during shipment. You must contact your shipper for damage claims. Cancellation of orders after they are ready to be shipped will subject the customer to a 15% re-stocking fee. If a customer refuses a COD order, they will be subject to a 15% restocking fee and future orders must be paid in full in advance prior to shipment.
Returns & Claims - VERY IMPORTANT
Obtain an RMA BEFORE returning any defective, incorrectly shipped product. Any discrepancy in quantity or color must be reported in writing within 2 business days of receipt of merchandise. Please pack carefully. Any item returned that has been damaged will be refused. Customer will be responsible for payment of damaged items.
Defective Merchandise Claims
1.) Defective merchandise - You have a period of 30 days from the day your order was shipped to file a claim for defective merchandise.
2.) All claims must be accompanied by a detailed description of the problem and PO information.
3.) All qualified returns require a Return Authorization number to be issued by Vee International Inc.
4.) The customer must clearly mark the Return Authorization number on the outside of the returned merchandise.
5.) Returns for any other reason, time frame or manner are not allowed and the customer will remain liable for payment of merchandise.
6.) Claims for damages which occur during shipment should be reported to the carrier. Please be sure to request for insurance coverage for your order as we are NOT responsible for lost or damaged items during shipment.
7.) Any returned item that has been “used” will be refused.
8.) We offer a warranty on most of our products. Please direct your customer to follow warranty instructions found on our website
International Customers
1.) You have a period of 60 days from the day your order was shipped to file a claim for defective merchandise.
2.) All claims must be accompanied by a detailed description of the problem including video and images showing the problem.
3.) Please save all defective goods and take a clear picture of all defective goods in the pictures. Be sure quantities in picture match the quantities and items in your claim.
4.) Submit a detailed list with quantities, item number and detailed description of the defect.
5.) All qualified returns require a Return Authorization number to be issued by Vee International Inc.
6.) Claims for damages which occur during shipment should be reported to the carrier. Please be sure to request for insurance coverage for your order as we are NOT responsible for lost or damaged items during shipment.
Disclaimer
Products sold as novelties and for educational purposes only. There may be items in our catalogs that which are not legal in your city or state. It is the customer’s obligation to check all local and state laws before ordering! PRICES SUBJECT TO CHANGE WITHOUT NOTICE.
Collections and Legal Fees
Customer agrees to pay an 18% APR interest on balances more than 30 days past due. Customer agrees to pay collection and/or legal fees incurred by Vee International Inc. whether or not a lawsuit is actually filed. Customer agrees that all transactions will be covered under the laws of New York State in The United States. Customer personally guarantees the full payment of any and all money due to Vee International Inc.